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FAQ- Frequently Asked Questions

100% Satisfaction Guaranteed: If any of our delivered products is faulty or we sent you the wrong item- we will provide a solution or a replacement or refund your money in full, including postage. ...
We pride ourselves in our prompt customer service and fast shipping. All our processes are fine-tuned for quick pack & despatch. You may request cancellation of an order by sending us a message...
After despatch, we send out tracking numbers for the order deliveries by email. Please look in your SPAM folder if you haven't received your order tracking number. You can check the status of your...
Can you please check your SPAM or JUNK mail folder. If the email is not there, please let us know and we will organise it to be resent. Some important emails incorrectly get sent to the SPAM folde...
Quick despatch is one of our prime objectives. The delivery time depends a lot on your location. Shipping to metro cities is usually quicker.   Orders are processed only after the p...
Sorry, pickup is currently not available. We do try our best to get you the most economical postage rate from various competing couriers. We acquire instant live quotes from Australia Post, Fastwa...