Orders are processed only after the payment is confirmed. Our business hours are 9am-5:30pm (Monday to Friday). Most orders placed on business days (Monday to Friday) between the hours of 9am and 3pm are processed on the same day; otherwise the next business day. Most orders are ready for despatch the same or the next business day after processing. There may be unforeseen delays related to system issues or courier company; but such delays are rare.
Delivery times are between 3-14 days within Australia. The delivery times (ETA) are estimates only.
After the Despatch, Estimated Delivery Times are:
- Victoria, NSW and ACT ~ 3-8 working days
- QLD, TAS and SA ~ 4-12 working days
- WA and NT ~ 5-14 working days
The Delivery time does depend on the Delivery Address. Deliveries to the Metro Cities are quicker than to the Remote Towns.
Please note, the delivery times are estimates only and may be impacted by Seasonal Busy Periods, Floods/Natural Disasters, Operational Issues within the courier company, etc. We use Couriers & Australia Post to deliver your orders on time & responsibly. These are companies are external to us. We don’t have any control over or access to their operations or systems.
Most orders are delivered on time & without any issue. We are always here to help you as much as we possibly can. However, we will not be held responsible for any delays or loss or damage related to deliveries.